Terms & conditions
Last updated: 2026-08-25
What a reservation is
Submitting the booking form reserves seats on a departure. It is free and no payment is taken online. You pay the operator in euros on the day of the tour.
Prices
All prices on this site are per person in euros and include what the tour page lists under "what's included". Optional extras are listed separately with their real cost and are paid on site.
Children and infants are priced by the age bands shown in the booking form. The age band is set at the time of the tour, not at the time of booking.
Pickup
Hotel pickup is included in the areas named on the tour page. Your exact pickup time depends on where your hotel sits in the route and is confirmed after booking — we do not publish a fixed time we cannot keep for every hotel.
Please be at your hotel's main entrance at the confirmed time. If the vehicle cannot find you there, the departure may leave without you.
Safety and conduct
Children and infants join only together with an adult, and parents supervise their own children on deck and during swim stops. The crew's instructions — on boarding, moving around the boat and swimming — must be followed at all times. Wear non-slip footwear for moving around the deck, and tell us before departure about pregnancy, limited mobility or any condition we should plan around: the boats are not ideal for guests with limited mobility.
We may refuse participation to anyone under the influence of alcohol or drugs, or whose behaviour puts other guests at risk. No refund is due in that case.
Changes we may have to make
Routes, anchorages and swim stops depend on weather, sea conditions and the day's program. Where a stop is optional or conditional, the tour page says so. If we cannot run a departure at all, you may move to another date or cancel at no cost.
Insurance and belongings
Bring only what you need. Spray and salt water are part of a day on the water; we are not responsible for water damage to items you choose to bring on board, or for belongings left in a vehicle or on the boat.